Privacy Policy

This privacy statement contains information about what information we collect from users of our website and what we use it for.

At Burgerhouse, our goal is to treat all personal information with respect and care.

Cookies

Burgerhouse uses cookies on its website, burgerhouse.no. By using our website, you consent to us placing these in your browser.

Cookies are a standard internet technology that most websites use. A cookie is stored in your browser's internal memory, allowing us to better understand how you use the website. Over time, we use this knowledge to provide you with a better experience the next time you visit the website.

Most modern browsers, such as Opera, Internet Explorer, Firefox, Safari, etc., are set to accept cookies automatically. If you do not wish to accept cookies, you must choose to change the settings in your browser yourself. Note that this setting may cause many websites to not function optimally.

The website's owner and contact information

BIG HORN STEAKHOUSE NORGE AS

Karenslyst allé 12, 0278 Oslo

Postboks 300 Skøyen, 0213 Oslo

Phone: 948 93 648

Email: post@burgerhouse.no

Org. No: NO 879 330 602

 

On our website, we use the following cookies for the stated purposes:

Source: Burgerhouse / WordPress
Purpose: Manage status throughout your visit to the website.
Cookies: PHPSESSID
Duration: Session

Source: Cloudflare
Purpose: To identify individual clients behind a shared IP address and apply security settings per client. Does not store personally identifiable information.
Cookies: __cfduid
Duration: 1 year

Email communication

All emails sent to post@burgerhouse.no and our other email addresses are stored in our email system. Correspondence is stored for as long as there is a purpose related to the customer relationship or inquiry. All email information is handled internally at Burgerhouse and is not shared with any third parties.

The purpose of collecting personal information

BURGERHOUSE collects personal information for the following purposes:

  • Accepting payment at restaurant visits.
  • Receiving and confirming table reservations.
  • Issuing gift cards.
  • Registering visits if required by law and regulations.
  • Handling customer inquiries via email.
  • Newsletter for subscribers.
  • Processing job applications.
  • Statistics from visits to our websites - see our cookie statement.

Which personal information is collected

When you pay by card at the restaurant or on the website when purchasing gift cards, card and payment information is collected in systems secured according to requirements from card issuers. BURGERHOUSE does not have access to the actual card details. This processing is done to fulfill a purchase agreement.

When you buy a gift card, we also collect your email address to fulfill the purchase agreement and send you the electronic gift card.

If you make a table reservation at one of our restaurants, we collect first and last name, mobile phone number, email, and optionally postal code and comments along with the selected restaurant and time. We do this based on our legitimate interest in being able to follow up on a reservation in operation and in communication with you.

If you contact us by email, we store the inquiry in accordance with our legitimate interest in responding to inquiries and providing customer service.

If you make a complaint or send us a complaint, we need to record your contact information so that we can respond to your inquiry. The inquiry with contact information may be shared with the restaurant concerned so that the inquiry can be handled properly.

If you choose to receive newsletters from us, we ask for your email address. This requires your consent.

For job applications, we refer to a separate privacy statement in MoJob.

Regulations may require us to record your contact information when you are at our restaurants.

Which data processing activities do we perform

We make it possible for you to register the necessary information when you use services on our websites. We store the information and delete it when the purpose is no longer present. Note that the Bookkeeping Act requires a five-year storage period for purchase transactions. We use the information for communication with you, if you have consented to this, and we adapt the communication based on our legitimate interest in providing you with relevant communication. We can also use the information in anonymised statistics for analysis and operational improvement.

In connection with reservations, we may contact you based on our legitimate interest in follow-up.

We delete personal information as follows:

  • Purchase transactions for restaurant visits and gift cards after five years. We are required to store data for five years according to the Accounting Act.
  • Contact information from reservations after 3 months. Email addresses for newsletters are deleted when you request it.
  • Personal information that regulations require us to collect is deleted after the deadline specified by the regulation.
  • For job applications, refer to the privacy statement in our job applicant system https://www.mojob.io/privacy.

Social Media

 

  1. BURGERHOUSE on social mediaBURGERHOUSE is active on social media, including Facebook, Instagram (owned by Meta) and LinkedIn. We use these platforms to share information, run campaigns and competitions, as well as to communicate with our customers.When you visit our page or profile on social media, we process some personal data in collaboration with the platform providers (e.g. Meta). This includes information about:That you visit our page or profile.
    How you respond to posts (eg likes, comments).
    Any messages you send to us.
  2. Purpose and basis of treatment

We process personal data for the following purposes:

  • Marketing: We advertise to target groups based on information the user has provided to the platform, such as language and location.
  • Communication: We respond to messages and comments, especially if it concerns customer inquiries.
  • Competitions: We process personal data to choose winners and contact participants.

The processing basis for these activities is our legitimate interest in communicating with our customers and marketing our services. In cases where you give us your consent, we can target advertisements based on e.g. your email address.

  1. Shared processing responsibility

When you use our pages on Facebook and Instagram, we share a joint processing responsibility with Meta. This means that both we and Meta are responsible for how certain information is processed, such as:

  • Statistics and insight into user activity on our pages.
  • Ads that are targeted at target groups.

You will find more information about the distribution of responsibilities and your rights in Meta's own terms and privacy statement:

4. How we process messages and comments

  • Direct messages: If you send us messages via Facebook Messenger or Instagram, these are stored in the chat functions on both your account and our account. This may include personal information you give us in the message.
  • Comments and posts: We do not use information from your comments or posts for purposes other than responding to them or processing them in connection with competitions or promotions.

We recommend that you avoid sharing sensitive personal information via social media.

  1. Competitions

When participating in competitions on our social media, we process personal data such as name and contact information to select and contact winners. This information is only used in connection with the relevant competition and is deleted afterwards.

  1. Storage of personal data
  • Messages via Messenger and Instagram are stored as long as they are relevant to the customer dialogue.
  • Information collected in connection with competitions is deleted as soon as the competition has ended and the winner has been contacted.
  1. The user's rights

You have the right to:

  • Get insight into which personal data we process about you.
  • Request correction or deletion of information.
  • Restrict processing or object to how the information is used.
  • Complain to the Norwegian Data Protection Authority if you think we are not following the regulations.

Contact us at post@burgerhouse.no if you wish to exercise your rights.

  1. Security measures

We take data security seriously and protect your information through technical and organizational measures. Nevertheless, we encourage you to read the social media's own privacy statements to understand how they process your information.

  1. Contact us

For questions about this statement or our processing of personal data, you can contact us at:

Who do we share personal information with

BURGERHOUSE discloses personal information to authorities if there is a legal basis. This may be based on regulations or upon request from the police.

BURGERHOUSE does not disclose personal information to other businesses.

Security

The website burgerhouse.no uses a standard SSL certificate, ensuring you have a secure channel for providing personal information.

Your Rights

You have the right under the privacy law to request, among other things, access, correction, and deletion of personal information, as well as to object to processing. Learn more about your rights on the Data Protection Authority's website. If you wish to exercise your rights or have questions about the processing, please send an email to post@burgerhouse.no. Please mark the email with "Personal Information."

Any complaints about how BURGERHOUSE handles information can also be sent to the Data Protection Authority:

Email: postkasse@datatilsynet.no

Phone: 22 39 69 00.

Changes

BURGERHOUSE may change processing and privacy policy to comply with new legal requirements, and due to changes in our own practices for collecting and processing personal information. In case of changes that require consent, the cardholder will be asked to consent through an appropriate channel. Information about other changes will be provided on www.burgerhouse.no.