Privacy Policy
This privacy statement contains information about what information we collect from users of our website and what we use it for.
At Burgerhouse, our goal is to treat all personal information with respect and care.
Cookies
Burgerhouse uses cookies on its website, burgerhouse.no. By using our website, you consent to us placing these in your browser.
Cookies are a standard internet technology that most websites use. A cookie is stored in your browser's internal memory, allowing us to better understand how you use the website. Over time, we use this knowledge to provide you with a better experience the next time you visit the website.
Most modern browsers, such as Opera, Internet Explorer, Firefox, Safari, etc., are set to accept cookies automatically. If you do not wish to accept cookies, you must choose to change the settings in your browser yourself. Note that this setting may cause many websites to not function optimally.
The website's owner and contact information
BIG HORN STEAKHOUSE NORGE AS
Karenslyst allé 12, 0278 Oslo
Postboks 300 Skøyen, 0213 Oslo
Phone: 948 93 648
Email: post@burgerhouse.no
Org. No: NO 879 330 602
On our website, we use the following cookies for the stated purposes:
Source: Burgerhouse / WordPress
Purpose: Manage status throughout your visit to the website.
Cookies: PHPSESSID
Duration: Session
Source: Cloudflare
Purpose: To identify individual clients behind a shared IP address and apply security settings per client. Does not store personally identifiable information.
Cookies: __cfduid
Duration: 1 year
Email communication
All emails sent to post@burgerhouse.no and our other email addresses are stored in our email system. Correspondence is stored for as long as there is a purpose related to the customer relationship or inquiry. All email information is handled internally at Burgerhouse and is not shared with any third parties.
The purpose of collecting personal information
BURGERHOUSE collects personal information for the following purposes:
- Accepting payment at restaurant visits.
- Receiving and confirming table reservations.
- Issuing gift cards.
- Registering visits if required by law and regulations.
- Handling customer inquiries via email.
- Newsletter for subscribers.
- Processing job applications.
- Statistics from visits to our websites - see our cookie statement.
Which personal information is collected
When you pay by card at the restaurant or on the website when purchasing gift cards, card and payment information is collected in systems secured according to requirements from card issuers. BURGERHOUSE does not have access to the actual card details. This processing is done to fulfill a purchase agreement.
When you buy a gift card, we also collect your email address to fulfill the purchase agreement and send you the electronic gift card.
If you make a table reservation at one of our restaurants, we collect first and last name, mobile phone number, email, and optionally postal code and comments along with the selected restaurant and time. We do this based on our legitimate interest in being able to follow up on a reservation in operation and in communication with you.
If you contact us by email, we store the inquiry in accordance with our legitimate interest in responding to inquiries and providing customer service.
If you make a complaint or send us a complaint, we need to record your contact information so that we can respond to your inquiry. The inquiry with contact information may be shared with the restaurant concerned so that the inquiry can be handled properly.
If you choose to receive newsletters from us, we ask for your email address. This requires your consent.
For job applications, we refer to a separate privacy statement in MoJob.
Regulations may require us to record your contact information when you are at our restaurants.
Which data processing activities do we perform
We delete personal information as follows:
- Purchase transactions for restaurant visits and gift cards after five years. We are required to store data for five years according to the Accounting Act.
- Contact information from reservations after 3 months. Email addresses for newsletters are deleted when you request it.
- Personal information that regulations require us to collect is deleted after the deadline specified by the regulation.
- For job applications, refer to the privacy statement in our job applicant system https://www.mojob.io/privacy.
Social Media
BURGERHOUSE has company pages on Facebook and Instagram. We use these pages for general information, as well as for campaigns and contests. You can leave comments for us, and when you visit the page, your personal information may be processed. If your post appears to be a customer inquiry, BURGERHOUSE will provide you with a response. We occasionally post contests on the page where a winner will be selected, and for this, we may need to process your personal information. We have access to statistics and organized summaries of posts on our Facebook page through standard Facebook tools. We do not use information from your posts for purposes other than responding, selecting a winner, or other activities as indicated on the page. Please note that as a Facebook user, you must adhere to Facebook's terms and privacy policy when visiting our pages and posting content. We encourage you to carefully read these terms.
Who do we share personal information with
BURGERHOUSE discloses personal information to authorities if there is a legal basis. This may be based on regulations or upon request from the police.
BURGERHOUSE does not disclose personal information to other businesses.
Security
The website burgerhouse.no uses a standard SSL certificate, ensuring you have a secure channel for providing personal information.
Your Rights
You have the right under the privacy law to request, among other things, access, correction, and deletion of personal information, as well as to object to processing. Learn more about your rights on the Data Protection Authority's website. If you wish to exercise your rights or have questions about the processing, please send an email to post@burgerhouse.no. Please mark the email with "Personal Information."
Any complaints about how BURGERHOUSE handles information can also be sent to the Data Protection Authority:
Email: postkasse@datatilsynet.no
Phone: 22 39 69 00.
Changes
BURGERHOUSE may change processing and privacy policy to comply with new legal requirements, and due to changes in our own practices for collecting and processing personal information. In case of changes that require consent, the cardholder will be asked to consent through an appropriate channel. Information about other changes will be provided on www.burgerhouse.no.